Thank you for shopping at GRANOS! We are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your purchases.

 

Processing Time

Orders are typically processed and shipped within 3-5 business days from the date of purchase. However, processing times may vary depending on product availability and order volume. You will receive a confirmation email with tracking information once your order has been shipped.

 

Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs at checkout before completing your purchase.

 

Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address provided by the customer, failure to pick up the package from the carrier, or other reasons beyond our control, we will contact you to arrange reshipment. Additional shipping charges may apply.

 

Shipping Delays

While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or peak holiday seasons. We appreciate your understanding in such cases.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@granos.co or Whatsapp us at +6013-9110538