Thank you for shopping at GRANOS! We want to ensure you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact us at hello@granos.co or Whatsapp Us!

 

Refund Eligibility

We offer refunds on purchases based on the following conditions:

 

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately or within 14 days of delivery. We will issue a full refund or send a replacement as per your preference.

 

Incorrect Product: If you receive an incorrect product different from what you ordered, please contact us within 14 days of delivery. We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect item.

 

Refund Process

To request a refund, please follow these steps:

 

Contact Us: Email us at hello@granos.co or Whatsapp Us at +6013-911-0538 with your order number and reason for the refund request.

 

Return Authorization: We may require you to return the product to us. We will provide you with instructions and a return shipping label (if applicable).

 

Refund Issuance: Once we receive the returned product, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

 

Cancellations

If you wish to cancel an order, please contact us immediately. If the order has not been shipped or processed, we will cancel it and issue a full refund. If the order has already been shipped or processed, please follow the refund process outlined above.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@granos.co or Whatsapp us at +6013-9110538